SaaS Product
2020
STUK
Organize
your work.
Dashboard Overview
Dashboard Overview
STUK is a B2B SaaS platform that transforms how businesses manage physical machines and devices in the field. It replaces disorganised phone calls and missed reports with a frictionless QR-code ticketing loop — no app installs, no friction for end-users.
When a vending machine jams, a printer goes offline, or any piece of hardware misbehaves, a customer simply scans a QR code sticker, describes the issue, and walks away. The operator gets a structured ticket, resolves it, and the customer receives an automatic notification — all without a single phone call.
The platform serves businesses running vending machines, office printers, medical equipment, and any hardware that requires reactive maintenance. It is fully web-based, requires no installation, and scales from a solo operator to a distributed team.
Businesses with distributed machines typically receive fault reports through a messy mix of phone calls, WhatsApp messages, and word-of-mouth. There is no central record, no accountability, and no way for customers to know when a problem has been fixed. Operators waste hours on interruptions instead of resolutions.
STUK closes the loop between report and resolution with zero friction. Each managed device gets a unique, auto-generated QR code. Customers scan and submit — no account, no download. Back-office operators receive structured tickets, assign them to team members, resolve them, and the system automatically notifies the customer. Clean, traceable, repeatable.
A QR code sticker on any device opens a web form instantly. No app, no registration.
The client describes the issue in free text or picks from a predefined list. Optionally attaches a photo.
A structured ticket is created. The operator can handle it personally or assign it to a team member.
Once resolved, the system sends an automatic email or push notification — the client can use the service again immediately.
The back-office dashboard gives operators a real-time view of all open tickets, their assigned team members, and each device's history. Tickets are filterable by status, device, and operator.
Managers can add and remove team members, define common problem templates to speed up reporting, and generate summary reports for any time period.
Add any number of devices — vending machines, printers, coffee dispensers, medical equipment — group them by location, and generate a unique QR code for each with a single click.
Print or stick, and the ticketing system is live on that device immediately. No firmware, no integration, no specialist hardware.
A focused set of tools that solve the problem — nothing padded for a feature list.
Each device gets a unique, scannable QR instantly. Print-ready, no third-party service.
Clients submit issues via a public web form. No account, no download, zero barrier.
Add operators, assign open tickets, track who owns what at a glance.
Email and web-push alerts fire the moment a ticket is resolved. Clients stay informed without manual follow-up.
Export structured reports by device, operator, or period to identify recurring issues fast.
Support for multiple languages out of the box, with white-label branding for enterprise clients.